GM sending bogus service coupons leaving dealership to clean up the mess. Very pleased with service consultant Justin K. Very professional,I felt like he did what he could to change my opinion of the dealership in a positive way. GM SENDING COUPONS FOR 29.95 OIL CHANGE FOR MY BUICK ENCORE EXCEPT IT EXCLUDES THE OIL NEEDED FOR THE ENCORE? VERY DECEPTIVE THANKS AGAIN TO JUSTIN FOR EASING THE TENSION
Took regal in for general maintenance. Hadn't been serviced in 3 years. Top to bottom service completed 3 hours ahead of schedule. Punctual shuttle service too. Very reasonable price. Rick and john so pleasant.
The buying experience was great. The service needs to do a better job with costumer service and using common sense approach to fixing cars. It appears to me that they do the minimum amount of work to get the car out without going over it to ensure I don't have to come back the next day for the same problem.
Was traveling and several engine lights went on when we exited highway to get gas. Was able to get to the dealership. They got us in to have the car taken care of. Was pleased with the quickness of how things were taken care of to get our car back in service. The staff was very friendly.
Very satisfied with the way appointment was handled. John Michael the Service Advisor
explained the 30K Service and answered my concerns concerning the frequency of
service. To retain customer loyalty excellent, timely service must be stressed at all times. As a GMC Retiree, (World-Wide Purchasing Warren MI) I will continue to have my Car serviced at the Dealership as long as I feel my Service needs are met and I without hesitation can make a favorable recommendation..
Our sales rep, Clyde, was wonderful. We visited Ideal about a year ago looking at vehicles but were not ready to commit at that point. Clyde took time with us going over the SUVs we were interested in, knowing that we were not ready to buy. Fast forward to August 2017. My husband and I stopped in again and, again, Clyde helped us. He never pressured us and because of the beautiful, roomy Acadia, wonderful lifetime dealer warranty on the powertrain, and Clyde's pleasant personality, we took the plunge. I couldn't be happier with our vehicle choice. I just hope the service department is as great as the sales department.