Got an oil change, tire rotation and the front seat cover had a loose clip which needed to be reattached. When they were done with my vehicle, there were oil smudges on my hood (vehicle is white). There were oil drops in the engine compartment, and the clip had not been reattached. And now i just noticed the TPMS was not reset as required after a tire rotation. Meaning, my front tires are displaying in the TPMS as my rear tires, and my rear tires are displaying as my front. And, to add further insult, the TPMS cannot be reset without the TPMS reset tool, which means my options are to purchase a tool and do it myself, or i take my vehicle back to this crime of a service center. There are rudimentary vehicle maintenance tasks, things a High School shop class can handle with ease. Nothing complicated. Is this a joke? I don't have time for this.
I work performed that was covered by GMC. The information from GM was not very clear and it took some time to figure out. This was not the fault of the dealership. The service department was excellent.
The car was with Ideal for over two weeks awaiting parts and there no communication until a call to say it was competed and to pick it up . The primary concern service was done but a second concern was ignored. A test drive was required after the primary service was competed to evaluate the secondary concern. It was not done!. The finals straw was that the car was dinged in the parking lot while in Ideal's hands awaiting service. When I picked it up I was disgusted about the failure to deal with the secondary concern. I left, frustrated and annoyed and did not check around the vehicle before leaving the lot. That 'walk-around' should have been suggested by Ideal and someone should have walked around the vehicle with me but I was just given the keys and told it was outside somewhere over on the left side of the lot!. Because I did not identify the ding when I left, and photographed and sent the photos immediately after arriving home, they would not accept responsibility for it. Disgraceful lack of customer service. Appalled. Disgusted and Furious.
After waiting for 4 hours, my car hadn't even been looked at even though I dropped it off at my scheduled appointment time. I finally had the courtesy shuttle bring me back to the dealership to retrieve my car without any services being completed. The desk adviser was friendly but said they were very short staffed that day.
This visit was to correct a long term water leak problem. When the next heavy rain storm occurs, I’ll be in a better situation to gauge the repairs success. However, I did need to return the next day in order to have the windshield trim/retaining clips reseated. These were apparently loosed during the water leak repair. I don’t know what else would have leaked if I hadn’t noticed this. Needlessly, I’m not happy about this sloppiness.