One of the service items was diagnosis and repair of the rear window defroster. The service rep said that they could not identify the problem and he would have to get approval from the GMC extended warranty for replacement of the window. As this was on a Saturday, he would call me back on Monday after he talks to the GMC. I never heard back from him after that.
The Service manager was great my only complaint is my truck went in with no exhaust leak but once they put it back together it has an exhaust leak and I was told because I have an aftermarket exhaust they would not cover this. Which I think is not good customer service if you take something apart and it was working fine then you put it back together and it is not you should fix it not tell the customer is up to them to get it fixed at their expense
I had an accessory associated with a new purchase installed, specifically a set of side-assist steps. The vehicle was required for the entire day. Ideally, I would have liked for the installation to be completed within a few hours to wait for it. Because the vehicle was required for the entire day, I needed transportation from the dealership to my home and then someone to transport me back to the dealership to pickup the vehicle. For me, not an ideal situation. The installation of the side-assist steps was fine. I now have another all day appointment (5/9) to have a water leak identified and repaired. When it rains, I have water on the front passenger side floor. This is a new vehicle (less than 1000 miles). Needless to say, I'm not pleased with this situation. Again, transportation from and back to the dealership will be an irritation.
Robert Ocasio is a highly experienced professional that loves helping people achieve their car purchasing goals. I feel that he is not only personable but knowledgeable and found a perfect match for the car I was looking for for my son. I will recommend Rob to friends if they are looking for a vehicle.
This is the second time I have had my vehicle to a GM dealer for a problem with a stabilitrak warning which comes on and then causes the engine to lose power. The dealer was unable to identify the problem after having my vehicle for two days. Told me to keep driving it and wait until it happens again. It is a dangerous problem and has already put my family in serious peril as it happened on route 95 in a place with no shoulder and we had to pull onto the highway in traffic that was moving more than 70 miles per hour with no faith that the vehicle would be able to get up to speed. They had my auto for two days and offer no loaners or alternatives to help with a lack of transportation. I did not feel that the service department was sympathetic to my concerns.