This is the second time I have had my vehicle to a GM dealer for a problem with a stabilitrak warning which comes on and then causes the engine to lose power. The dealer was unable to identify the problem after having my vehicle for two days. Told me to keep driving it and wait until it happens again. It is a dangerous problem and has already put my family in serious peril as it happened on route 95 in a place with no shoulder and we had to pull onto the highway in traffic that was moving more than 70 miles per hour with no faith that the vehicle would be able to get up to speed. They had my auto for two days and offer no loaners or alternatives to help with a lack of transportation. I did not feel that the service department was sympathetic to my concerns.
This was a very easy, "no pressure applied" purchase. As a matter of fact, I deliberated over a 10 day period, constantly asking questions while explaining my objectives. The salesperson/GM patiently answered those questions, worked towards agreement and helped achieve my bottom line requirements. The financing application was respectful, easy to accomplish and quickly achieved as well. A totally enjoyable experience.
My new car has been in 4 times with the same problem and it is still not fixed. I leave it there overnight to be told that it is fixed and the same problem keeps occuring. I am calling my attorney this morning to exercise Maryland's "lemon law". This has been a big inconvenience. The service personnel is very cordial but can't figure out how to fix my car.
I called in the a.m. with an issue that arose the evening before with the fan remaining on in the suv after turning off the engine. Dave fit me in on a busy holiday weekend and found that the water pump was leaking. He sent for a part and had it fixed by end of day. He saved my weekend, because I needed the vehicle to go to the eastern shore. I probably would have been stranded there if the suv was not repaired. Dave and Ideal were my heroes!