Thank You for your feedback.
We apologize that you were less than satisfied with your recent visit to our service department. We always strive to have all our customers vehicles serviced in a reasonable amount of time. Unfortunately, during peak hours there can be delays and we are sorry that your vehicle took longer than expected.
We do appreciate you sharing your experience, and please let us know if we can be of any assistance to you in the future.
When I pulled in, Teresa met me before I drove into the check in area. Very nice. Most of my experience was very positive. The BIG problem is my FM radio reception The techs said they couldnt find any problem but I know something is wrong when the signal is unclear, scratchy as if it's not quite on the station. I would have hoped the shop would have taken the car for a test drive to hear the problem. It's either a loose wire or a poor antenna connection somehow. I know my 2014 Buick Verano DID NOT have these problems. I am not happy at all with the answer I was given. My friends have also heard the noise and said there is something wrong.
I had a good experience.i called and was given a convenient appointment that day. I was helped as soon as I arrived. I was given some options and then I left. I got a call and my car was fixed. Came back, was warmly greeted and quickly processed. Car washed for me. It’s now running fine. Thanks
Although they seemed very busy, my car was taken in at appointed time. I was called with a question during service. I especially appreciated the shuttle to and from home; was easy to pay for work and pick up clean car. My only question: why did they use "normal" oil when they had been using synthetic oil previously - their choice. Everything seems fine -