Doug Wagner, my sales person was friendly and respectful of my needs and wishes. He listened and didn't try to push me in other directions. I knew what I could afford and he was determined to help me achieve that price. I'm a senior citizen and he was constantly concerned about my comfort and well being. I always find buying a car stressful but Doug actually made it pleasant. Thank you Doug for taking care of me.
I was able to get the car I wanted without much need for heavy negotiation, I got the deal I was hoping for my trade-in and the new vehicle is just perfect. This is the 4th vehicle I have purchased from Ideal and I will come back again.
Got the run around. 6 hours after scheduled appt I get a call saying they can’t get to it. Then more calls about diagnostic hours that was confusing. I still think it’s a related issue they didn’t fix properly in December. Had to get Marty involved. No one was rude, but seemed that they weren’t communicating internally well. $900 later and new fuel pump it appears fixed. When I picked it up I noticed front license plate missing. Asked sales guy to check. He did. Called next day talked to Chris. He said he’d check and call me. He hadn’t. I reported it stolen last night. Overall, not a good experience this time.
This was one of the worst service experience's I have ever had dealing with a vehicle. Service tech claimed my extended warranty that I had on my vehicle that covered my repair was not being honored. I was told that the cost of all my repairs was over 1600 dollars and that if work they did do I would have to pay for out of my own pocket because my warranty company said they didn't cover that. I called my warranty company after hearing this information and I was told the information provided by Ideal was not accurate. I was told that I needed a new O2 sensor and the check engine light was due to the gas cap not being on securely. I paid 275 dollars for lies. I asked that the work not be done on my vehicle and I did take it back to the dealer where I purchased the vehicle and the extended warranty. I will be contacting the proper agencies to report this because this is not right how I was treated and taken advantage of.
Thank you for reaching out to us and we appreciate your feedback!
We apologize that you were not completely satisfied with your recent visit to our service department. Our Service Manager has reached out to you and hopefully, he was able to address your concerns and able to offer you a satisfactory resolution.
We do appreciate you sharing your experience and hope to have the opportunity to assist you in the future and earn your business.
Thank You for your feedback!
We apologize that you are less than satisfied with your recent visit to our service department. There may have been a misunderstanding between when you took your vehicle to the other dealership where you purchased your Buick and when you brought it to Ideal to be diagnosed. Our service staff did explain what diagnostics were performed and we apologize if there was any miscommunication. There was a compression test performed, a leak down test and the spark plugs removed to ensure there were no issues. Also, the Service Manager drove your vehicle himself for more than 20 miles to ensure there were no other remaining issues.
The Service Manager has reached out to you and we hope that we were able to address any remaining concerns you may have.
We do appreciate you sharing your experience and hope to have the opportunity to assist you in the future.
Made an appointment online for oil change. I received an email confirmation. I show up for my appointment and was told that they do not schedule online appointments for oil changes and that they were not sure if they could do my oil change because they were busy. The service writer went to ask a mechanic if he could squeeze me in before he took lunch, and thankfully he was able to do my oil change. You need to verify your policies and procedures, and if you do not offer online appointments then you need to remove it from your website.
Took my 2017 GMC Acadia in for routine maintenance and issues with tire pressure monitor and a noise when hatch closes. They took care of all the maintenance and issues in a timely manner and were very professional.