I had an accessory associated with a new purchase installed, specifically a set of side-assist steps. The vehicle was required for the entire day. Ideally, I would have liked for the installation to be completed within a few hours to wait for it. Because the vehicle was required for the entire day, I needed transportation from the dealership to my home and then someone to transport me back to the dealership to pickup the vehicle. For me, not an ideal situation. The installation of the side-assist steps was fine. I now have another all day appointment (5/9) to have a water leak identified and repaired. When it rains, I have water on the front passenger side floor. This is a new vehicle (less than 1000 miles). Needless to say, I'm not pleased with this situation. Again, transportation from and back to the dealership will be an irritation.
Robert Ocasio is a highly experienced professional that loves helping people achieve their car purchasing goals. I feel that he is not only personable but knowledgeable and found a perfect match for the car I was looking for for my son. I will recommend Rob to friends if they are looking for a vehicle.
This is the second time I have had my vehicle to a GM dealer for a problem with a stabilitrak warning which comes on and then causes the engine to lose power. The dealer was unable to identify the problem after having my vehicle for two days. Told me to keep driving it and wait until it happens again. It is a dangerous problem and has already put my family in serious peril as it happened on route 95 in a place with no shoulder and we had to pull onto the highway in traffic that was moving more than 70 miles per hour with no faith that the vehicle would be able to get up to speed. They had my auto for two days and offer no loaners or alternatives to help with a lack of transportation. I did not feel that the service department was sympathetic to my concerns.
This was a very easy, "no pressure applied" purchase. As a matter of fact, I deliberated over a 10 day period, constantly asking questions while explaining my objectives. The salesperson/GM patiently answered those questions, worked towards agreement and helped achieve my bottom line requirements. The financing application was respectful, easy to accomplish and quickly achieved as well. A totally enjoyable experience.
My new car has been in 4 times with the same problem and it is still not fixed. I leave it there overnight to be told that it is fixed and the same problem keeps occuring. I am calling my attorney this morning to exercise Maryland's "lemon law". This has been a big inconvenience. The service personnel is very cordial but can't figure out how to fix my car.
I called in the a.m. with an issue that arose the evening before with the fan remaining on in the suv after turning off the engine. Dave fit me in on a busy holiday weekend and found that the water pump was leaking. He sent for a part and had it fixed by end of day. He saved my weekend, because I needed the vehicle to go to the eastern shore. I probably would have been stranded there if the suv was not repaired. Dave and Ideal were my heroes!