I receive less than professional care from service personnel, Justin Rogers! The employee who scheduled my appointment had included an eligible discount for my visit. Justin Rogers said we���re not doing that, (you���re nor entitled to that) and charged me full price less a $5.00 coupon he said another customer had left behind.Subsequently I left messages for service manager Marty Harlow to call me to address/discuss my complaint to no avail!!! Mr. Harlow hasn���t returned my call. VERY DISAPPOINTED AND DISSATISFIED!!!
The customer service rep was very knowledgeable explaining the issues with my vehicle and I was able to understand what needed to be done. She was also very patient to my questions and someone easy to work with.
everything was done with ease. Mr Cook had all papers ready for signature and the transaction was so smoothly done. I was nervous until Mr. Cook said No need for that its a done deal. I would certainly refer people to Mr. Eric Cook
I called on Monday. They scheduled me for Thursday so my husband had to drive me to and from work til then. I dropped my vehicle off Wednesday evening. I called them 2:30 on Thursday and they told me it was done. I went in, they gave me my paperwork and I left. The process seemed very smooth. Both times I took it in I was told that they couldn't "reproduce" the problem. Before I took it in both times I checked to see if anyone else had the same problems with the same model. Overwhelmingly - YES but the dealership acted like they knew nothing about it. Both times they said they did minor adjustments that seemed to take care of the problem. I'm still under warranty so I hope these weren't just temporary fixes.
Brake controller not working with my new RV electric over hydraulic brake system. RV brake system works fine with Fords and Rams but not my $70,000 GMC. This is completely unacceptable. Dealership told me brake controller working fine, so pretty much sent me away and I���m on my own to figure it out. No more GMC trucks for me, I wish I had bought the Ram 3500 that I drove at Tate Chrysler down the street.