Ken Cooper is a straight forward salesman, honest and upfront with everything, explained everything well. Theresa, in finance even got me a discount that was overlooked. Whole staff was excellent, went over and above to get me the truck i wanted
I buy a $75,000 GMC truck, my fog lights are taking on water. They replaced one and said the other one is fine when it is full of condensation and still taking on water in the rain. The new one also is doing the same. Dave O Connell who is always rude there, said it won't be covered. Marty who is the manager looked at them almost a month ago and stated he would call the rep and see what they say. I am STILL waiting to hear back. I will never buy another vehicle from here and I will be sure to spread the word throughout the community of what a joke this dealership is.
Well let me start of by saying I was not to happy. I came in to set up to have my oil changed on December 22 and they were getting ready to have there Xmas lunch. I gave a guy my name and number and he said he would get back to me that afternoon well that never happen. I wait a week no phone call back after a week. So I called back to set it up again.
Was pleased with Ken Cooper our Sales Rep and management of this dealership - Ken was very nice to work with and seemed very knowledgeable about the vehicle we purchased - He was also very good at helping us to understand the instruments and controls on this new vehicle when we were ready to take final possession of the Acadia.
I am very frustrated with my current situation. I brought my car in for a routine 30,000 mile up keep service and agreed to an add on injection service which was supposed to help with gas mileage/any internal buildup. When I first got my car back the steering wheel was scraped. After driving 3 miles down the highway my check engine light came on (which it never had before). I took my car back. The problem was believed to be fixed. Received my car back the second time and there was a small ding on the driver side door. Frustrated but happy at least the internal parts of the car was fixed I left. Again, 3 miles down the highway at the same point my check engine light turned back on. Turned back around and am currently in a loaner car while the problem is being figured out. Awaiting an update and hoping third try is a charm and that I won't receive my car with yet another external/cosmetic ding.
I am very happy with the service and help received at Ideal.Clyde Eggleton is a no pressure sales consultant, that is what I wanted as a customer. Mike The sales manager made the deal possible with a great trade in price.
Initially the service advisor was unsure whether he could accept the GM coupon special for oil change and tire rotation for $55.99 that was shown on the dealerships website. However, I was given the coupon pricing and told “this price is meant more for a place like Alabama and not here”. He added that he wasn’t sure why the manufacture coupons were posted on the dealerships website before stating that the dealership had no control over it. Kinda expected not to have an issue with a manufactures coupon, posted on the dealerships website, at a GMC dealership.